Clinical Communication Forum 1

L1 Professionalism and Values

KSV: KNOWLEDGE, SKILL, VALUES

Bedside Manner

• Skills in clinical communication:

Also:

• Empathy
• Articulate, Clear, Coherent, Honest, Reassuring
• Presenting
• Negotiation, Providing feedback, Explaining, Teaching, Polite disagreement

L2 Self Development and Reflection

• 3 Pillars Model for Communication

Self: Manage feedback, awareness of unconscious bias, reflect on work and pathway. Assertiveness: Swings between passive and aggressive.

Others: Listen with intention to understand.

Role-play and feedback - Practising and developing your communication, feedback for others

Context: The factors in which Self and Others takes place.

L3 Structure, Organisation and Other Skills

Balance organisation and flexibility to reduce chaos.

• Rules, Frameworks, Models and Guidelines
• Describing ideals to improve a certain service